Skip to main content
CLOSE

Explore our brands

Encore Club by Crane Resorts is a subscription-based travel club offering exclusive access to discounted luxury vacation and second-home experiences worldwide

A Barbadian legend since 1887, and the oldest operating hotel in the Caribbean, The Crane Resort effortlessly marries the old-world charm of its past to all the 21st-century amenities and services expected by today’s most discerning travelers.

Enviably located within The Crane Resort, The Crane Private Residences is perfect for long-term island living, offering contemporary residences and penthouses as well as exclusive access to world-class resort amenities and services.

A secluded, low-density development overlooking Barbados’ Skeete’s Bay Beach and Culpepper Island, Beach Houses has been specially designed to highlight the property’s exclusive location on the 1% of land remaining outside of the island’s protected East Coast.

×
Encore Club Logo

Remember me

Not an Encore Club Member yet? FIND OUT MORE

Encore Club Destinations Hero

Privacy policy

This Privacy Policy details what choices you have in managing your personal information.  It is important to Encore Residence Club that our users have adequate education and control over their information.  This Privacy Policy is designed to equip our consumers ("you" or "your"), who use our Website (as defined herein), with tools to help understand and control the collection, use, and sharing of your personal information.

Encore Residence Club reserves the right, at any time, to modify this Privacy Policy.  If revisions are made that alter the way we collect, use, or share personal information, we will post those changes in this Privacy Policy.  You are advised to review this Privacy Policy periodically to stay up to date on our most current policies. The effective date of the latest version of our Privacy Policy will be noted at the end of this document.

The Information We Collect

How We Collect Information

How We Use Information

How We Share Information

How We Secure Personal Information

Limiting The Way We Share Your Personal Information

How We Communicate With You

Miscellaneous

The Types of Information We Collect

For the purpose of this Privacy Policy, when we use the term "personal information" we are referring to information that allows another party to identify or contact you. Non-personal information refers to information that does not directly identify you. We collect both types of data.

We collect personal information from visitors on www.encore.club and any social media webpages created by Encore Residence Club (collectively, the "Website").  For persons who register and become a user of the Website or otherwise transact on the Website, this will include information such as email address, telephone number, home address, and zip code. Personal information may also include information you provide to us in order for us to create personalized communications and services for you and your guests, including: credit card information, your birthday, transaction history, home value, company information, job title, and information about your traveling companions.

Other information we collect may include marketing information, including both offline and online information, such as: 

Behavioral or demographic characteristics, when related to personal information.

Data based on past transactions and purchase behavior, when tied to personal information.

Data from marketing opt-in lists, consumer surveys, or publicly available information.

Unique IDs – for example, a cookie placed on a computer, mobile or device IDs.

Internet Protocol address ("IP address") and information attained from said IP address such as geographic location.

Information about a device including information contained in HTTP headers or other internet transfer protocol signals, browser or device type and version, operating system, user-agent strings and information about or from the presence or use of "apps" on mobile devices.

Demographic information - for example, a consumers’ gender, age, and income range, when not tied to personal information.

Behavioral data of consumers' computer or device usage on websites or apps, such as advertisement interaction, websites and content areas, date and time of activities.

The web search a consumer used to locate and navigate to a website.

Latitude/Longitude data.

How We Collect Information

We may collect information in the following ways:

Asking

We may collect some of your personal information by asking that you offer it to us.

Cookies

Cookies are small files stored on your computer which identify you as a unique user and are used by many sites. We may use cookies on the Website to allow us to assess activity and to customize your experience, among other things.  For instance, cookies may allow us to recollect your viewing preferences without needing you to re-type a username and password. Cookies may also enable us to monitor your status or progress when requesting services or information.  You can change your browser settings to reject cookies or you can manually delete specific or all of the cookies on your computer by following your browser's help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may experience challenges gaining access to and using some of the pages and features that are currently on the Website, or that may be put on the Website in the future.

Web Beacons

A web beacon is an electronic file on a web page that enables us to calculate and identify users who have visited that page.  A web beacon can be used in HTML-formatted email to determine responses to our communications and assess their success. For example, if you receive an email from us and click on a link in that email to go to the Website.  You are able to avoid web beacons in email by turning off HTML display and displaying only the text section of the email.

Web Server Logs

Web server logs are records of activity created by the device that bring the webpages you request to your browser.  For example, a web server log may record the search term you entered or the link you clicked to bring you the webpage.  The web server log also may record data about your browser, such as your IP address and the cookies set on your web browser by the server.

Geo-Location Technologies

We may gather information about the location of your device only if you provide your permission.  You may request at any time that we do not collect information about your location by contacting us at the address listed below under the Section titled “How We Communicate with You.”

Enhanced Information

We also may add to the personal information we collect from visitors with other information from third party Data Sources, explained below.

Third Party Data Sources

In addition to the information that we collect from you directly, we may receive information about you from third parties, such as our business partners, our affiliates, data providers, data partners or publicly available sources ("Data Sources").  We permit Data Sources to send us marketing data that they have gathered from both online and offline sources. This may include information from customer lists, website memberships, or other information created from a third-party's own technology.

How We Use Information

-        Complete or manage transactions for you and send you verifications and receipts.

-        Comply with booking requests you have made, plan holidays for you, verify itineraries you have selected, and recommend products or services we think you may find interesting.

-        Identify you when you come back to the Website.

-        Keep you informed about updates to your account, products, and services.

-        Answer any questions and respond to your customer service requests.

-        Monitor the management and performance of the Website and ascertain cumulative information and usage patterns.

-        Make the Website easier to use, help identify problems with the Website, or improve the Website for optimal user experience.

We may use your personal information to promote and advertise our products and services (and those of our partners) to you. For example, to present targeted advertisements on the Website and other third-party web sites, in email marketing, and in direct mail marketing.  We also use your personal information to evaluate the effectiveness of our advertisements, and to determine whether you would be interested in new offerings.

How We Share Information

We may share information about you with third parties in certain situations including in the following: 

Sharing Your Information with Service Providers

 We may share information with third-party service providers for those service providers to perform business functions for Encore Residence Club.  These services may include assisting us to provide services that you request. Service Providers also help us to build or maintain our databases, study and analyze the people who request products, services or information from us, to organize and disseminate communications, or to respond to inquiries.

Law Enforcement and Legal Process

We may report any actions that we reasonably believe to be illegal to law enforcement agencies, or that we reasonably believe may help a law enforcement investigation into unlawful activity, as well as release your data to the extent required by a valid order of a court or other governmental body or by applicable law.  We also reserve the right to issue your information to law enforcement agencies if we decide, in our sole judgment, that either you have violated our policies, or the release of your information may protect the rights, property, or safety of Encore Residence Club or another individual.

Sharing Your Information as Permitted by Law

We may be obligated to share your information with others if required by law.  This may include sharing your information with governmental entities, or third parties for reasons such as subpoenas, court orders, other legal process. We may also believe is necessary to exercise our legal rights, to defend against legal claims that have been brought against us, or to defend against probable legal claims that we determine in our sole discretion might be brought against us.

Affiliates and Business Transition

We may share your personal information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If we, or any portion of our assets, are purchased or we undergo another transition in our business, your information may be transferred to the acquiring company or other entity remaining after such a transition.

Behavioral Advertisers

We may participate in behavioral-based advertising.  This means that a third party may use technology, such as a cookie or a web beacon, to recognize you on the Website so that they can deliver advertising about products and services customized to your interest.  That advertising may be displayed either on the Website, or on other web sites.

Marketing Initiative

We may release personal information or other marketing information to our third-party service partners for executing offline and online marketing campaigns.  We may use third-party service providers, acting on our behalf, to create and display advertising or other content. This data is used to customize our communications with you about products and services that are particular to your needs and interests.  Our aim is to try to provide you with information that is specifically valuable to you.

Partner Companies

We may share your personal information to carefully chosen outside businesses when we believe their products or services may be of interest to you.  If you do not want your personal information shared in this manner, please contact us at the address listed below under the Section titled “How We Communicate With You.”

Blogs, Online Postings, and Testimonials

We may choose to allow visitors to share comments, postings, testimonials, or other information.  If you choose to submit such information to us, this may be available to the public. Information you give in these areas may be read, collected, and used by others who access them. 

How We Secure Personal Information

We take fair and suitable measures to help keep information secure, and to help prevent it from becoming revealed to individuals who are not termed in this Privacy Policy.  While we follow reasonable procedures to try to protect our information, no security system is fully secure and we cannot guarantee, and you should not expect, that your personal information will remain secure in all situations.

Limiting The Way We Share Your Personal Information

Changes to Your Personal Information. We rely on you to update and correct your personal information. You may modify or delete your account profile by logging into your account. Some personal information can also be changed by contacting us using the information in the Section titled “How We Communicate With You.”

Deletion of Your Personal Information

Typically, we commence sharing your information within 30 days of the date you register on the Website or join our club. We will continue to use your information as described in this Privacy Policy. You may however request that we remove your personal information. All requests must be directed to the contact listed under the Section titled “How We Communicate With You” below. We may also decide to erase your personal information if we believe your data is incomplete, inaccurate or that our continued use and storage are differing to our obligations to other individuals or third parties. When we remove such information, it will be deleted from our active database. It may take up to 30 days to remove you from some databases and lists but may only be kept for so long as we have permitted purpose for processing it. Personal data may remain in archives where it is not practical or possible to remove it.   In addition, we may keep your personal information as needed to communicate with you in connection with servicing your account, fulfilling your requests, administering any promotion or program in which you have elected to participate, or as needed to comply with our legal obligations, resolve disputes, and/or enforce any of our agreements.

Email Un-Subscribe

If you determine that you do not want to receive commercial emails from us, you can "opt-out" from receiving such emails by clicking on the "unsubscribe" link provided at the bottom of every email. Please note that if you choose to opt-out, we will still send you emails relating to specific products or services that you purchase, or emails that we believe are relevant to any communication that you have sent to us, or relationship that you may have with us.  If you decide later that you would like to receive commercial emails from us, you can re-add yourself to our mailing list. 

How We Communicate with You

If you have any questions or concerns regarding this Privacy Policy, or if you would like to opt-out, delete, or unsubscribe from our use of your personal information, you may reach us by email at: privacy@craneresorts.com (Attn: Privacy) or by telephone at (246) 423-6220 or by mail:

Crane Resorts

Attn: Privacy

Crane

St. Philip

Barbados, BB18079

If we need, or are required, to make contact with you concerning any event that involves your personal information, we may do so by email, telephone, or mail. 

Miscellaneous

Shared Accounts

If you restrict your privacy settings on an account that you hold jointly with someone else, your privacy choices will apply to everyone on your account.

Children

We do not intentionally collect information from, and do not tailor any marketing efforts to, children under 13 years of age.

Other Websites

The Website or our emails may link to third parties' websites.  It is also possible that third parties' websites or emails may link to the Website.  We are not responsible for the content or the privacy practices used by third parties, and information collected by third parties is not governed by this Privacy Policy.  We urge you to read the privacy policies of these websites before divulging any personal identifiable information to third parties. Information collected by the third party is not governed by this Privacy Policy.

 

Effective Date: 01/01/2020

FOLLOW. SHARE. INSPIRE.

#encoreclub